Shipping Policy

Last updated: August 16th, 2026

 

At KLTR, we want your order to reach you as quickly and reliably as possible. Please read below for full details on our shipping process, timelines, and rates.

 

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) from the time your order is placed. Orders placed during sale periods, restocks, or holidays may experience slightly longer processing times — we'll always try to keep you updated if this happens.

 

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow its journey.

 

2. Where We Ship From

All KLTR orders are shipped from our base in Calgary, Alberta, Canada, via Canada Post.

 

3. Shipping Rates & Estimated Delivery Times

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Shipping within Canada: 

We currently ship to all provinces and territories across Canada. Orders to Alberta arrive in 1–3 business days after processing, while the rest of Canada can expect 2–7 business days after processing. Shipping is a flat $9.99 CAD — or free on all orders over $125 CAD.

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Shipping to the United States:
We ship to the United States with standard delivery in 5–10 business days after processing, at a flat rate of $14.99 CAD — or free on all orders over $125 CAD. Delivery times are estimates provided by Canada Post and are not guaranteed; delays can occur due to customs processing, weather, holidays, or other events outside our control.

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Delivery times are estimates provided by Canada Post and are not guaranteed. Delays can occur due to customs processing, weather, holidays, or other events outside our control.

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4. Duties, Taxes & Customs (U.S. Orders)
International shipments, including orders to the United States, may be subject to customs duties and import taxes, which are the responsibility of the customer unless otherwise stated at checkout. KLTR is not responsible for delays caused by customs processing.

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5. Order Tracking
Once your order ships, you'll receive an email with a tracking link. You can also check the status of your order at any time by contacting us at contact@kltrclo.com.

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6. Incorrect Shipping Information
Please double-check your shipping address at checkout. KLTR is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away at contact@kltrclo.com and we'll do our best to correct it before it ships.

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7. Lost or Delayed Packages
If your tracking shows no movement for an extended period, or your package appears lost, please reach out to us at contact@kltrclo.com so we can investigate with Canada Post on your behalf.

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Questions?
If you have any questions about your shipment, contact us at contact@kltrclo.com