Last updated: August 16th, 2026

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We want you to love your KLTR pieces. If something isn't right, here's how our returns and refunds process works.
 

1. Return Window

You have 14 days from the date of delivery to request a return. To be eligible, items must be:

• Unworn, unwashed, and unaltered

• In original condition with all tags attached

• In their original packaging

 

Items returned outside this window, or that do not meet these conditions, will not be eligible for a refund.

 

2. Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

• Underwear and swimwear (if the hygiene seal is broken or missing)

• Socks

• Final sale / clearance items (marked as such at checkout)

 

3. How to Start a Return

• Email us at contact@kltrclo.com with your order number and the item(s) you'd like to return.

• We'll confirm your return is eligible and provide instructions for sending your item(s) back to our Calgary location (210 15 Ave SE, Calgary, AB T2G0B5).

• Pack the item(s) securely with all original tags and packaging.

• Ship the item back to us via Canada Post (or your preferred trackable carrier).
   

We recommend using a trackable shipping method, as KLTR is not responsible for returns lost in transit.

 

4. Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the item arrived damaged, defective, or incorrect, in which case KLTR will cover the cost of return shipping and send a prepaid label.

 

5. Refunds

Once we receive and inspect your returned item(s), we'll notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund to your account.

 

Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).

 

6. Exchanges

We do not currently offer exchanges. If you'd like a different size or item, please return your original purchase for a refund and place a new order.

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7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us at contact@kltrclo.com within 7 days of delivery with your order number and photos of the issue. We'll arrange a free return and send a replacement or full refund, your choice.

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Questions?

Reach out to us at contact@kltrclo.com — we're happy to help.

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