Last updated: August 16th, 2026
 

This Privacy Policy explains how KLTR ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us.

KLTR is based in Calgary, Alberta, Canada, and this policy is designed to comply with Canadian privacy law (PIPEDA) as well as applicable U.S. state privacy laws for our customers there.

1. Information We Collect

We may collect the following types of information when you visit our website or place an order:

• Contact information — name, email address, shipping address, billing address, phone number

• Order information — items purchased, order value, payment details (processed securely by our payment provider — we do not store your full card details)

• Account information — if you create an account, your login details and order history

• Technical information — IP address, browser type, device information, and how you interact with our site (via cookies and analytics tools)

• Marketing preferences — whether you've opted in to receive emails or SMS from us

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including shipping and customer service

• Communicate with you about your order (confirmations, shipping updates, returns)

• Send marketing communications, if you've opted in (you can unsubscribe at any time)

• Improve our website, products, and customer experience

• Detect and prevent fraud

• Comply with legal and tax obligations

3. How We Collect Information

• Directly from you — when you place an order, create an account, sign up for our newsletter, or contact us

• Automatically — through cookies and similar technologies when you browse our site

• From service providers — such as our website platform (Wix) and payment processor, who share information necessary to complete your order

4. Who We Share Your Information With

We do not sell your personal information. We share information only as needed to run our business, including with:

• Wix — our website and e-commerce platform provider

• Payment processors (e.g., Wix Payments and/or other providers used at checkout) — to securely process your payment

• Shipping carriers (Canada Post) — to deliver your order

• Email/SMS marketing providers — if you've opted in to marketing communications

• Analytics providers (e.g., Google Analytics) — to help us understand site usage

• Legal or regulatory authorities, where required by law

All third parties we work with are required to handle your information securely and only for the purposes we've authorized.

5. Cookies

Our website uses cookies and similar technologies to keep the site functioning properly, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect your experience on our site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements.

7. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of marketing communications at any time

• Withdraw consent for the processing of your data, where applicable

To exercise any of these rights, contact us at contact@kltrclo.com .

8. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

KLTR: 210 15 Ave SE, Calgary, AB T2G0B5 | contact@kltrclo.com